Privacy Policy

Who we are

JUMTA Travel is a service of JUMTA Xpress Cargo Ltd. (RC 7005299), based in Kano. In this policy, "we" and "us" mean JUMTA Xpress Cargo Ltd. operating as JUMTA Travel.

This policy explains what personal information we collect through this website (travel.jumta.com.ng) and when you contact us from it, why, and what choices you have.

What we collect

Information you give us when you send the enquiry form, or contact us by WhatsApp, phone or email:

• Your name, phone or WhatsApp number and, if you give it, your email address.
• On the form: the service you are interested in, whether the enquiry is for a business, your travel dates, the number of travellers, where you are travelling from and to, how you heard about us, and any details you choose to add.
• We do not ask for passport numbers or identity documents through this website. If you go ahead with a booking or a visa application, we tell you what is needed and how to send it.

Hajj and Umrah enquiries

An enquiry about Hajj or Umrah can show your religious belief, which is sensitive personal information under the Nigeria Data Protection Act 2023. We only process it with your consent, which you give with the tick-box on the enquiry form, and we use it only to respond to your enquiry and arrange your trip. You can withdraw your consent at any time (see "Your rights").

Information collected automatically

When you visit the site, technical information is created by the services that run it: your IP address, browser and device type, and the pages you view. This appears in hosting logs.

How we use it

We use your information for the purposes below. We do not sell your personal information.

• To reply to your enquiry and arrange the travel you ask us to arrange.
• To run and secure the website, including blocking spam and automated abuse.
• To meet legal and regulatory obligations that apply to us.

Legal basis for processing

We rely on our legitimate interest in responding to enquiries and running a secure website; on the steps needed to arrange the travel you ask us to arrange; on our legal obligations; and, for Hajj and Umrah enquiries, on your consent.

Cookies and analytics

We do not use analytics or advertising cookies on this site.

The enquiry form uses Cloudflare Turnstile, a security check that confirms a submission comes from a real person. It may use technical signals from your browser to do this.

Who we share it with

When you ask us to arrange travel, we share the details needed with the airlines, hotels and tour providers involved, and with licensed travel and visa partners and the relevant service providers for each booking, only as far as needed to arrange it.

We also use these service providers to run the site. They handle information only to provide their service to us:

• Resend: delivers the notification email when you send the enquiry form.
• Vercel: website hosting, including server logs.
• Cloudflare: the Turnstile security check on the form.
• WhatsApp: if you contact us on WhatsApp, your messages are also handled by WhatsApp under its own privacy policy.

Transfers outside Nigeria

Some of these providers, and the travel providers involved in an international trip, process information in other countries. By using the site or contacting us you understand your information may be processed outside Nigeria.

How long we keep it

For people who enquire about or book travel with us, we keep data for the duration of the booking and up to 5 years after the last active interaction. This is to comply with Nigerian corporate tax audit requirements (FIRS/CITA) and the Limitation Law guidelines for contract dispute resolution.

Your rights

You can ask us to tell you what personal information we hold about you, to correct it, to delete it, or to stop using it for a purpose. You can also withdraw consent you have given us. To do any of these, contact us using the details below and we will respond within a reasonable time. We may need to keep some records where the law requires it (see "How long we keep it").

If you are unhappy with how we handle your information you can complain to the Nigeria Data Protection Commission.

Security

The site is served over HTTPS and access to your information is limited to the people who need it. No method of transmission or storage is completely secure.

Changes to this policy

We may update this policy. The date at the top shows when it was last changed.

Contact us

Email: travel@jumta.com.ng · Phone / WhatsApp: +234 814 546 4778 · Office: No. 29 Gamji Plaza by Baban Gwari Round About, Kano